Refund policy

We want you to be completely satisfied with your Liver Complex purchase. If you're not happy with your order, we offer a 30-day money-back guarantee from the date of delivery.

How to request a refund:
Email us at thelivercomplex@gmail.com with your order number and reason for the return. We'll respond within 1–2 business days with instructions.

Eligibility:

  • Requests must be made within 30 days of the delivery date
  • Both opened and unopened products are eligible
  • Refunds are issued to your original payment method once your request is approved

Processing time:
Please allow 5–10 business days for the refund to appear on your statement after approval, depending on your bank or card provider.

Damaged or incorrect items:
If your order arrived damaged or you received the wrong product, contact us at thelivercomplex@gmail.com within 30 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.

For any questions about your order or this policy, reach out anytime at thelivercomplex@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


30-Day Money Back Guarantee

At Liver Complex, we stand behind our product 100%. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund — no questions asked.

How to request a refund:
Email us at thelivercomplex@gmail.com with your order number and reason for return. We will process your refund within 3–5 business days of receiving your request.

Conditions:

  • Refund requests must be made within 30 days of delivery
  • Original shipping costs are non-refundable
  • We cover return shipping on defective or damaged items

Damaged or wrong items:
If you received a damaged or incorrect item, contact us immediately at thelivercomplex@gmail.com and we will send a replacement at no cost.